Challenge:
A leading unified communications provider was handling millions of data rows daily but struggled to compile and assess the quality of calls.

Our Solution:
We implemented a comprehensive solution:

• ETL Tool Implementation: We identified relevant data tables, implemented an ETL tool to extract details from distributed servers, and loaded them into a single server for faster analysis.
• Advanced BI Dashboards: Our team used advanced BI tools like Tableau to create dashboards that visualized call information based on demographics. This allowed real-time analysis of call quality metrics.

Results:

• Clear identification of areas for improvement
• Improved call quality and troubleshooting capabilities