Online Doctor Consultation App Case Study

Overview

This case study focuses on the development of the online doctor consultancy app, a next-generation healthcare platform providing UK-based GMC registered GP consultations through video calls, along with an integrated online pharmacy solution. The app aims to address the challenges of long GP waiting times and high consultation costs, offering affordable and accessible healthcare services.

Project Challenges

The UK healthcare system faced issues such as prolonged GP waiting times and patient dissatisfaction with online appointments. Online doctor consultancy sought to create an efficient, low-latency healthcare app to address these concerns. Meeting stringent UK healthcare regulations and NHS laws to ensure CQC accreditation was another significant challenge.

Project Phases:

01 Background & Context

The project was initiated in May 2017 to provide a healthcare platform that allows individuals to access quality healthcare conveniently, including video consultations with GMC registered GPs and online pharmacy services.

02 Agile Approach

Adopting the agile methodology to manage the evolving product requirements and extensive documentation to navigate changes in a large-scale project.

Key Modules:

Online doctor consultancy comprises four key modules:

- Patient Module: Patients can book appointments, consult with GPs via video calls, receive prescriptions, and buy medicines. Patients undergo third-party verification.
- Doctor Portal: GPs manage appointments, view patient medical history, issue notes, referrals, and provide consultations.
- Pharmacy Portal: Pharmacists approve and sell medications, maintain patient records, and remind patients to reorder.
- Customer Support Portal: Representatives verify users, approve prescriptions, issue refunds, and manage user data.

Technologies Used:

Final Impression

This case study highlights the transformation of the UK healthcare landscape through the development of the Online doctor consultancy, offering accessible and cost-effective healthcare services, compliance with healthcare regulations, and achieving CQC accreditation.